When business-critical software fails, rapid and systematic root cause analysis is essential.
Production incidents rarely happen at a convenient time. Unexpected system outages, performance degradation, or difficult-to-reproduce defects can significantly disrupt business operations.
We help organizations systematically identify the true root cause of complex software problems and—where technically feasible and within the agreed project scope—implement sustainable, long-term solutions.
Our focus is not on temporary workarounds, but on thorough root cause analysis and durable solutions that improve the long-term stability and reliability of your software.
Service Packages
Root Cause Investigation
Identify the real cause before attempting a fix.
Not every production issue should be solved immediately. First, it is essential to understand why it occurs.
We perform a structured investigation of a clearly defined production issue and provide an independent technical assessment of its underlying cause.
Ideal for…
- Reproducible defects
- Unexpected system behavior
- Recurring exceptions
- Business logic errors
- Integration issues
Deliverables
- Technical investigation
- Root Cause Analysis Report
- Impact assessment
- Recommended next steps
- Effort estimate for remediation
Note:
This package intentionally does not include bug fixing. Its purpose is to establish a reliable technical understanding before implementation begins.
Typical turnaround: 2–3 business days
Price (excl. VAT): 690 EUR / 890 CHF / 990 USD
Root Cause Investigation & Resolution
From analysis to a production-ready solution.
After identifying the root cause, we implement a sustainable fix within the agreed project scope.
The solution is documented, tested, and delivered using your team’s existing development workflow.
Deliverables
Everything in Root Cause Investigation, plus:
- Sustainable issue resolution
- Updated Java source code
- Unit tests
- Code review
- Regression testing
- Technical documentation
- Pull request ready for integration
Note: Resolution is provided only if the identified root cause is within the agreed project scope.
Typical turnaround: 4–7 business days
Price (excl. VAT): 1,890 EUR / 2,490 CHF / 2,690 USD
Critical Production Recovery
Designed for organizations facing complex or business-critical production incidents.
This package is intended for situations where the underlying cause cannot be identified through conventional debugging techniques.
We investigate architecture, runtime behavior, performance characteristics, concurrency, and system interactions to isolate even highly intermittent production issues.
Deliverables
Everything in Root Cause Investigation & Resolution, plus:
- Architecture review
- Thread dump analysis
- Heap dump analysis
- Performance investigation
- Logging and monitoring analysis
- Database performance analysis
- Sustainable remediation (where technically feasible)
- Final technical report
- Recommendations for preventing similar incidents
Typical Issues
Among others, we help investigate:
- Sporadic production exceptions
- Deadlocks
- Memory leaks
- Thread synchronization issues
- Database performance bottlenecks
- Hibernate and JPA issues
- Container and runtime problems
- Legacy applications with unknown behavior
- Integration failures
- Difficult-to-reproduce production incidents
Not included
To keep the project scope clearly defined, the following services are not included:
- Malware analysis
- Penetration testing
- Unauthorized reverse engineering
- SAP systems
- Embedded software
| Feature | Root Cause Investigation | Root Cause Investigation & Resolution | Critical Production Recovery |
| Technical investigation |  | | |
| Root Cause Analysis Report | | | |
| Impact assessment | | | |
| Recommended next steps | | | |
| Effort estimate for remediation | | | |
| Sustainable issue resolution | | | |
| Updated Java source code | | | |
| Unit tests | | | |
| Code review | | | |
| Regression testing | | | |
| Technical documentation | | | |
| Pull request ready for integration | | | |
| Architecture review | | ||
| Thread dump analysis | | ||
| Heap dump analysis | | ||
| Performance investigation | | ||
| Logging and monitoring analysis | | ||
| Database performance analysis | | ||
| Sustainable remediation (where technically feasible) | | ||
| Final technical report | | ||
| Recommendations for preventing similar incidents | | ||
| Typical turnaround | 2 – 3 | 4 – 7 | 1 -3 weeks |
| Price (excl. VAT) | 690 EUR 890 CHF 990 USD | 1.890 EUR 2.490 CHF 2.690 USD | 3.490 EUR 4.690 CHF 5.190 USD |
Good to know
- Every investigation follows a structured root cause analysis approach.
- Production fixes are implemented only after the underlying cause has been confirmed.
- All work can be performed remotely and under NDA.
- No source code leaves your environment unless explicitly agreed.